FAQ

I am interested in your machines, how can I or more information?

Please leave your message in the text box below to send an inquiry to Rongda. Or click the "Contact Supplier" or "Chat Now" button to contact us online. We provide 24/7 service.

We don't know how to operate the pellet machine, what should I do?

We provide remote and on-site technical guidance, and provide on-site installation, testing, maintenance services, our engineers will help you, please don't worry.

What brand is your motor and bearing?

We use Siemens motors and FAG brand bearings.

I don't know much about this industry, how can I choose the most suitable machine?

Just tell us your raw materials, your capacity (t/h), and the size of the final pellet product, and we will select the machine for you according to your specific situation.

What's the best price of your wood pellet mill?

Please leave the message to us, and let me know the detail of your requirement, then I will contact with you at the first, the price depends on your situation, we will offer the best machine and price just right for you.

How do you install the wood pellet production line?

We will send the professional workers to install the machines in your location.

Do you have some foreign customers using your equipment?

Yes, we have. Our company has established business relationships with customers in Russia, German, Slovakia, Ukraine, Vietnam, Pakistan, the Philippines, Indonesia, Thailand, Pakistan, Egypt, Iraq, Jordan, Saudi Arabia, Syria, Libya etc.

Will you send engineers to install the plant?

Yes, but at an extra cost payable by the customer. Or you can get local contractors to do the commissioning and we send one supervising engineer.

How long is your guarantee?

One year (Calculated from the equipment arrives the customer's side.). After this period we will definitely support you when needed. You will be welcome to contact us with any problem may happened.

How can I get to your company?

You can get a flight to Nanjing Lukou Airport. We are just about 40-50mins away from Nanjing Airport. You may also come to our city, Liyang city by High speed Railway, just 20-30mins.

Are you a trading company or a manufacturer?

We are a manufacturer, which has almost 20 years of experience in this industry.